Terms of Service

1. Definitions

• "WorkCo" - The staff scheduling application and all related services.
• "Service" - The scheduling, check-in, and notification features provided through the WorkCo LINE mini app.
• "User" - Any person who accesses or uses WorkCo, including business owners, managers, and employees.
• "Business Owner" - A user who creates and manages a business account on WorkCo.
• "Content" - Any data, text, or information entered into WorkCo by users.

2. Service Description

WorkCo is a staff scheduling application that runs as a LINE mini app (LIFF). It allows business owners and managers to create work schedules, manage employees, track attendance via GPS check-in, and send schedule notifications via LINE. The Service is accessible through the LINE application.

3. Account and Registration

• To use WorkCo, you must have a LINE account and log in via LINE Login.
• By logging in, you authorize WorkCo to access your LINE profile information (display name, profile picture, user ID).
• You are responsible for all activity that occurs under your account.
• You must provide accurate and up-to-date information about your business and employees.
• Business owners are responsible for ensuring they have the right to enter employee information into WorkCo and for informing their employees about the use of WorkCo in accordance with the PDPA.

4. Plans and Pricing

• Free plan: An account may use the free plan free of charge for as long as it has up to 15 employees, counted across the whole group, meaning the parent business and every branch together, not per branch. The free plan covers scheduling, check-in and leave. It does not include Payroll, Tasks or Break, and no credit card is required.
• Paid Plans: An account moves to a paid plan when it passes 15 employees, counted across the whole group, or reaches five or more locations. When you pass either of these we get in touch and move you to a paid plan, and no account is suspended automatically. Nothing is switched off, and the same account, the same staff, the same schedules and the same history carry on, with nothing set up again. The per-location plan is charged per location, where a location is a place staff check in at, counted across every branch. Each location includes 15 employees, shared across all locations, and every further 15 employees counts as one more location. The per-location plan covers 1 to 9 locations, includes every feature, including Payroll, Tasks and Break, and has no setup fee. An account with 10 or more locations is on the enterprise plan, priced case by case. The prices in force at any time are those published on the pricing page of this website.
• Your own LINE account: On any paid plan, you may choose to run WorkCo on your own branded LINE Official Account. In that case we take 15% off the WorkCo price, under the same employee rules, you pay LINE for its messaging plan directly, and setting it up carries a one-time fee, agreed with you after a scope call.
• Changing plan size: Fees follow the actual number of locations and employees on the account. If the account becomes smaller and the fee decreases, the value of the period already paid for but not yet used is applied as a credit against the next invoice. It is not refunded in cash.
• Cancellation and refunds: You may cancel your plan yourself. Fees already paid are not refundable in cash, including annual payments, and any unused credit is forfeited on cancellation, unless required otherwise by Thai consumer protection law.
• Taiwan: Accounts in Taiwan follow the same plans and rules as above; only the currency differs. In Taiwan the per-location plan is NT$1,900 per location per month, and payroll is part of the paid plans.
• We reserve the right to modify plan features and pricing in the future. We will notify existing users at least 30 days before any pricing change takes effect.

5. Acceptable Use

You agree to:

• Use WorkCo only for lawful business scheduling and attendance management purposes.
• Not attempt to access other users' data without authorization.
• Not use the service to send spam, unsolicited messages, or content that violates Thai law.
• Not reverse-engineer, decompile, or attempt to extract the source code of WorkCo.
• Not use automated tools (bots, scrapers) to access the service.
• Comply with all applicable Thai laws and regulations, including labor laws and the PDPA.

6. Data Ownership and Privacy

• You retain ownership of all business data, employee information, and schedules you create in WorkCo.
• WorkCo does not claim ownership over any content you create.
• Your use of WorkCo is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in accordance with the PDPA.
• Business owners who enter employee data into WorkCo act as data controllers for that employee data and are responsible for obtaining appropriate consent or legal basis under the PDPA.

7. GPS Check-In Feature

• The GPS check-in feature collects location data only when an employee voluntarily taps "Check In" or "Check Out".
• WorkCo does not continuously track or monitor employee location.
• Employees may decline to share their location, though this may prevent use of the check-in feature.
• Business owners must inform employees about the GPS check-in feature and obtain any required consent under Thai labor law and the PDPA.

8. LINE Platform

• WorkCo operates within the LINE ecosystem. Your use of LINE is governed by LINE's own terms of service.
• WorkCo sends schedule notifications through the LINE Messaging API. You can stop receiving messages by blocking the WorkCo LINE Official Account.
• WorkCo's availability depends on the LINE platform. We are not responsible for LINE platform outages or changes to LINE's services.

9. Service Availability

We strive to keep WorkCo available at all times, but we do not guarantee 100% uptime. We may perform maintenance or updates that temporarily affect availability. We will make reasonable efforts to notify users in advance of planned downtime via LINE or within the app.

10. Account Termination

• You may stop using WorkCo at any time by blocking the WorkCo LINE Official Account or contacting us to delete your account.
• Upon account deletion, all personal data will be deleted within 30 days, except where retention is required by law.
• We reserve the right to suspend or terminate accounts that violate these Terms, with notice where practicable.

11. Limitation of Liability

To the maximum extent permitted by Thai law:

• WorkCo is provided "as is" without warranties of any kind, express or implied.
• We are not liable for scheduling errors, missed notifications, or business losses resulting from service disruptions, data inaccuracies, or device/network issues.
• Our total liability for any claim arising from or related to these Terms shall not exceed the amount you have paid to WorkCo in the 12 months preceding the claim.
• Nothing in these Terms excludes or limits liability that cannot be excluded under Thai law, including liability for fraud or willful misconduct.

12. Indemnification

You agree to indemnify WorkCo against any claims, losses, or expenses arising from your violation of these Terms, your misuse of the Service, or your failure to comply with applicable laws (including the PDPA).

13. Intellectual Property

All intellectual property rights in WorkCo (including the app, brand, logo, and design) are owned by WorkCo. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you via LINE message or within the app at least 15 days before the changes take effect. Continued use of WorkCo after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Service.

15. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Kingdom of Thailand.
• Any dispute arising from or in connection with these Terms shall be submitted to the competent courts of Thailand.
• Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact

Questions about these Terms? Contact us via the WorkCo LINE Official Account or by email at office@workco.app.